How can we help you?
Popular topics
Do you need to make changes or add services to your booking?
Did you already purchase a ticket and need a schedule a pickup from your hotel to the airport?
Do you need to cancel your booking and apply for a refund?
Lost an item during your journey with us?
We'd love to know how you experienced the journey.
General enquiries for invoice or billing
Looking for a full-time adventure in which you'll meet a lot of new people?
Do you have any questions? Because we have answers!
We're here to help answer any question you might have
Contact Flybus
Flybus is operated by Icelandia, a family of trusted travel brands.
Our service centre is open from 6:00 am - 10:00 pm.
Call, email or visit us at BSÍ and we’ll be happy to help.
What we can help with
For questions about an existing booking, changes, refunds or lost property, email [email protected]. Most tickets can be changed or cancelled up to 24 hours before departure, depending on the fare type.
If you have missed your departure, your ticket remains valid for the next available Flybus. Staff at the service desks in the Keflavík Airport arrivals hall and at BSÍ Bus Terminal can help you board.
Lost property is held at BSÍ Bus Terminal. Email [email protected] with a description of the item, the date and your departure time, and note that found items are only kept for a limited period.
For group bookings of four or more passengers, private transfers or agent enquiries, email [email protected].